Shipping policy
A working day is considered as Monday-Fri and our orders are dispatched between the hours of 8AM -1PM. Orders placed after 1PM will be dispatched the following working day, if the following day is a weekend (Saturday & Sunday) or bank holiday it will be shipped on the next available working day. The delivery estimates quoted below are once the package has been shipped and does not include any potential processing times unless otherwise stated.
| England, Wales & Scotland | ||
| Carrier | Est Delivery Time | Cost |
| Fast |
Tracked 48 |
£3.50/FREE Over £35 |
| Fastest |
Tracked 24 | £5/FREE Over £50 |
| Popular | |||
| Country | Carrier | Est Delivery Time | Cost |
| Australia | Royal Mail International Tracked | 5-10 Working Days |
From £7.25 |
| Canada | Royal Mail International Tracked | 5-10 Working Days |
From £7.50 |
| Germany | Royal Mail International Tracked & Signed | 5-10 Working Days |
From £9 |
| Netherlands | Royal Mail International Tracked & Signed | 5-10 Working Days |
From £6.25 |
| New Zealand | Royal Mail International Tracked | 5-10 Working Days |
From £6.50 |
| Norway | Royal Mail International Tracked | 5-10 Working Days |
From £7.75 |
| Ireland (ROI) | Royal Mail International Tracked & Signed | 5-10 Working Days |
From £7.50 |
| Sweden | Royal Mail International Tracked & Signed | 5-10 Working Days |
From £7 |
| Switzerland | Royal Mail International Tracked & Signed | 5-10 Working Days |
From £7.25 |
| USA | Royal Mail International Tracked & Signed | 5-10 Working Days |
From £10 |
| Europe | |||
| Country | Carrier | Est Delivery Time | Cost |
| Albania |
Royal Mail International Tracked | 5-10 Working Days |
From £7.75 |
| Andorra | Royal Mail International Tracked & Signed | 5-10 Working Days | From £6.75 |
| Austria | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.25 |
| Belarus | Royal Mail International Tracked | 5-10 Working Days | From £7.75 |
| Belgium | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.50 |
| Bulgaria | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9 |
| Croatia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £6.50 |
| Cyprus | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.75 |
| Czech Republic | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9 |
| Denmark | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.50 |
| Faroe Islands | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.50 |
| Finland | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.25 |
| France | Royal Mail International Tracked & Signed | 5-10 Working Days | From £6.75 |
| Georgia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.75 |
| Gibraltar | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9.25 |
| Greece | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9 |
| Greenland | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.50 |
| Hungary |
Royal Mail International Tracked & Signed | 5-10 Working Days | From £9 |
| Iceland | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8 |
| Italy | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.25 |
| Kazakhstan | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.75 |
| Latvia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9.25 |
| Liechtenstein | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.25 |
| Lithuania | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7 |
| Luxembourg | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9 |
| Malta | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.50 |
| Moldova | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.75 |
| Poland | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9.25 |
| Portugal | Royal Mail International Tracked & Signed | 5-10 Working Days | From £7.75 |
| Romania | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9 |
| Russia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9.50 |
| Slovakia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £9.25 |
| Slovenia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.75 |
| Spain | Royal Mail International Tracked & Signed | 5-10 Working Days | From £6 |
| Turkey | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.75 |
| ROW | |||
| Country | Carrier | Est Delivery Time | Cost |
| Argentina |
Royal Mail International Tracked & Signed | 5-10 Working Days | From £6.50 |
| Barbados | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Belize | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Cambodia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Cameroon | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Cayman Islands | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Cook Islands | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Ecuador | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Indonesia | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Thailand | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Tonga | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Trinidad & Tobago | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
| Vanuatu | Royal Mail International Tracked & Signed | 5-10 Working Days | From £8.50 |
Please note that International orders may experience longer delivery times than those estimated above. This is due to limited availability on flights.
Royal Mail Delivery - Key Information
Tracking numbers are provided once your order has been processed and collected by Royal Mail.
All Royal Mail orders are sent fully tracked, Royal Mail will attempt to deliver either to your door, safe place, or a neighbour. Once this has been done and your tracking is displaying as delivered, we will consider the parcel delivered.
If you claim to not of received your order despite the tracking saying it has been delivered by Royal Mail or claim the parcel has been damaged we will launch an investigation with Royal Mail which can take up to 14 days. Upon completion of the investigation, we will let you know the outcome. If Royal Mail confirms that your parcel was delivered using evidence such as a GPS match or verbal confirmation then we may not provide a replacement.
Duties & Taxes
When ordering from our website you may be liable to pay any import duties and customs taxes on orders outside of the UK. The charges are typically raised once the parcel has reached its destination country and it is the customers responsibility to pay them. These charges are not set by Dose of Lashes Ltd and we have no control over them. The charges must be paid in order to receive your goods. For further information on duties and taxes please contact your local customs office.
Refusing to pay these charges will result in your order being returned to and you may still be liable for these charges. Additionally, the original shipping cost and cost of the return shipping as well as up to a 20% processing fee will be deducted from your refund.
Currency Conversion
By default, all prices on our website are GBP (£). You may choose to change the currency on our website using our currency selector which uses the latest exchange rates available. In some cases, your bank may determine the exchange rate instead. You can use an online converter to check the daily exchange rate to give you an estimation of the cost.