Hello, thanks for sharing your experience, and we genuinely apologise for the inconvenience. We understand how frustrating address changes can be, especially when timing is tight.
Unfortunately, your order was already in transit when we saw your email request to update. To avoid this in the future, we recommend double-checking your details during the order process.
We appreciate your feedback, and it's essential for us to improve. We value your business and hope your next experience with us is smoother.